Patients are continually rating Clay County Medical Center (CCMC) well above other hospitals, including larger hospitals in Kansas and nationally! Particularly high ratings in the 95th percentile and above are: communications with doctors, communications with nurses, hospital environment and overall rating of CCMC. Each inpatient receives a survey with 27 questions about their recent hospital stay. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.
The recent CCMC expansion and renovation project has positively benefitted the patient experience at CCMC, but Kari Smith, Quality Assurance Coordinator said the care provided by the entire CCMC care team has had a large impact on the scores too.
“We have a really great team and they’re here for the right reasons,” said Smith. “That’s the reason our scores are so good. They care, and care to do the right thing for each and every patient.”
A couple recent changes were made to further integrate quality care into the hospital’s focus. The CCMC Board of Trustees recently changed their meeting schedule to focus one meeting per month entirely on quality topics. A new Patient-Family Advisory Council is also being formed to focus on continual improvement of the patient experience.
“Quality healthcare has always been our number one focus at CCMC,” said Austin Gillard, CEO. “We look at each patient as our own loved one, and exemplify that love and compassion throughout the patient’s entire stay. I’m glad to see our patient satisfaction scores reflecting our ongoing efforts.”